Reason Client Constitution

You are at the center of what we do. Your experience at Reason is very important. To keep things simple for you, we ask that you agree to these basic terms and conditions of service: 

At Reason, we ask that you:

  1. Arrive on time for your appointments (it’s your time we’re talking about, after all).

  2. Cancel or change appointment times, if you must, before 8 a.m. on the day of the appointment.

  3. Pay for packages in advance if you’d like to save money.

  4. Pay for single-session bookings immediately following the session (we no longer invoice).

  5. Tell your trainer immediately if you’re feeling dizzy, lightheaded or nauseated. We can help.

  6. Put your things away—neatly and in clean condition—immediately after use.

  7. Be nice to everyone in the gym and make it a rewarding, safe and respectful environment for all members of our community.

  8. Make your trainer aware of aches, pains or other issues at the start of your session.

  9. Members are members. Coaches are Coaches. Members do not coach other members.

  10. Respect ongoing classes – do not interrupt or distract an ongoing class. Do unto others as you would yourself. We want all members to have the same experience.

In return, we promise to: 

  1. Always be on time for our appointment with you.

  2. Be prepared with a training plan for the session.

  3. Alter workouts as required.

  4. Make you the center of our attention during your session.

  5. Write exercise and nutrition plans to fit your long-term progression.

  6. Behave in a professional manner.

  7. Offer a safe and respectful environment for all members of our community.

  8. Hold clients, team members and vendors accountable when they aren’t living up to our values. We won’t be afraid to correct individuals in our space if they make rude comments or make inappropriate jokes about someone’s body, gender presentation, race or anything else.

  9. Explain why any given exercise is relevant to you.

  10. Correctly invoice and give receipts, or make corrections immediately.

  11. Return your phone call or email at the first available opportunity.

  12. Provide you with a safe, clean space to train.

  13. Treat every client the same with regard to pricing, scheduling and answering questions.

  14. Stay on top of relevant research that will help you achieve your goals.

  15. Provide “homework” on the same day as your session.

  16. Be as flexible as possible in accommodating your schedule.

  17. Maintain the strictest confidentiality.

  18. Hold your lost items for two weeks before donating them to an appropriate charity.

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